Inflight safety, hygiene and cleaning
We know there’s a lot of information out there regarding the 2019 novel coronavirus (COVID-19) and we know our passengers have some questions about the precautions we’re taking. This blog post will be updated regularly with the latest information so please check back from time-to-time to ensure you’re up-to-date.
The safety of our passengers and crew is always our number one priority.
We’re closely following advice received from Australian medical authorities, as well as the World Health Organisation, regarding precautions to minimise risks concerned with COVID-19.
We’re following the recommended health and safety precautions and are continuing to provide the latest updates to our crew to ensure they’re well informed before they fly and so they can assist our guests if required.
Onboard safety and hygiene practices
We’re ensuring our crew maintain high hygiene standards in the cabin, including practicing proper hand sanitising procedures and cough etiquette. We currently have face masks and hand sanitiser onboard all our flights. If any guest presents as unwell or with symptoms on one of our flights, they’ll be provided with a face mask, and where possible, moved away from other passengers.
Our Group Medical Officer, Dr Sara Souter, and our team of safety experts are regularly reviewing the information from health authorities and we’ll update our onboard procedures as needed.
We uphold the highest standards when it comes to cleaning our aircraft and we have stringent processes in place.
Our aircraft are commercially cleaned every 24 hours at a minimum, which includes the disinfecting of seats, tray tables, armrests, windows and shades, seatback entertainment screens, lavatories, galleys, doors and interior windows. Cutlery, tableware and trays are also fully sanitised and go through a hot wash after each use.
Our aircraft also undergo scheduled deep cleans, which occur in our maintenance hangars.
Our jet aircraft have High Efficiency Particulate Air (HEPA) filters. HEPA filters have a similar performance to those used to keep the air clean in hospital operating rooms and industrial clean rooms. These are effective at capturing greater than 99.9% of the airborne microbes in the filtered air.
We regularly change the HEPA filters on our aircraft at the recommended intervals suggested by the manufacturer and our team of engineers.
You can find more information about the impact of the COVID-19 pandemic on Virgin Australia’s operations on the Travel Updates page.