Contact Us

Our Guest Contact Centre is open 6 days a week, Monday to Friday 8am–6pm AEST and Saturday 9am–5pm AEST.

If your Virgin Australia Holidays booking is departing in the next 48 hours and you wish to cancel or amend your booking, please call 13 15 16. If you are not travelling in the next 48 hours, please consider contacting us at another time or request a Virgin Australia Holidays Credit Voucher online. 

If you have booked through a travel agent please liaise with them directly. If you your enquiry is related to a Virgin Australia flight only booking departing in the next 48 hours, please call 13 67 89.

We thank you for your patience during this time.