Contact Us

Due to the impact of Coronavirus and the safety of our staff we are working remotely to support your enquiries regarding your travel package.  
To contact us during this time you can use one of the below options.

Request a
Virgin Australia Conditional Credit 

If you booked before 20 April 2020 for travel until 30 September 2020 and you no longer wish to or are unable to travel you may cancel your booking with no Virgin Australia Holidays cancellation fee*

Request a conditional credit

Chat online

We're offering live chat with our agents as we work remotely to support you through this time. To chat with us, simply select the red button that appears in the bottom right corner of the Virgin Australia Holidays website. 


If you'd like to discuss your booking with one of our agents, you can email us at
Please include your Booking Reference Number, Last Name, First Name and phone contact details.

If you have booked through a travel agent please liaise with them directly. If you your enquiry is related to a Virgin Australia flight only booking, please call 13 67 89.

We thank you for your patience during this time.