Travel Bank | Coronavirus Information Hub

Virgin Australia Travel Bank

Increased call volumes

We are currently experiencing high call volumes regarding Future Flight credits.

Please note you will require your Future Flight credit account detail to make a booking. These will be provided to eligible customers as soon as possible via email. Please wait to receive these details before attempting to make a booking online or by calling our our Guest Contact Centre. We anticipate that the majority of guests eligible for a Future Flight credit will receive email communications regarding their credit by 5:00pm, Friday 23 October 2020.

We thank you for your patience and understanding and we apologise for any inconvenience caused.

If you have been issued either a Future Flight credit or a Standard credit in the form of a Travel Bank, the information below explains how these credits can be used on virginaustralia.com. 

Use of a Travel Bank is subject to the Travel Bank terms and conditions

 

How to use your travel credit

Log in to Travel Bank, reset your password or check your credit balance

  1. Visit the Travel Bank website
  2. Select 'forgot password' to reset your password (please note your old passwords will not be valid for this new account)
  3. Enter your Travel Bank username. This was recently sent to the email address used in the original booking. 
  4. Follow the instructions in the reset email 
  5. Return to the Travel Bank website to login to your account
  6. Your credit balance can be seen by viewing your account information
     

How to book a flight using your travel credit

To see how to book a flight online, first select your travel credit type below.

If you are encountering any difficulty booking online, or you have questions that are not answered by the information on this page, you can contact our Guest Contact Centre on 13 67 89.

To use your credits, we recommend first checking your Travel Bank balance. You should also have your Travel Bank username and password handy, as this will make logging in to use your credit quick and easy.

First review the fare options available to you

Future Flight credits can be used for selected fares across all Virgin Australia operated flights, but these seats may sell out - meaning your preferred date or time is no longer available.

To see the fares available, start your flight search on virginaustralia.com and remember to tick “I would like to use Travel Bank” on the final stage of your flight search, then enter your Travel Bank username. This will ensure only Future Flight Credit fares are shown to you on the next page.

Select the fare you would like to purchase

Future Credit fares  will be marked as a “special fare” and shown where available. 

Log in to your Travel Bank

If you hold multiple credits types with Virgin Australia, it’s important you log in with the Travel Bank holding Future Flight credits.

Complete passenger details, and add flight extras as needed

Future Flight credits can be used to purchase Economy X and extra checked baggage as part of your online booking. You can also add these at any time before your flight by managing your booking online, or when checking-in online.

Pay using Travel Bank

From logging in in Step 3 above, you should see your Travel Bank balance once you reach the Payment page, under the “Travel Bank” heading.

Use the slider to determine how much of your travel credit you wish to use for this booking.

Travel credits can be used for multiple bookings, and any Future Flight credit balance that remains is valid for use up until 31 July 2022 (for travel up to 30 June 2023).

First review the fare options available to you

Standard credits can be used on any fare across all Virgin Australia operated flights. 

To see the fares available, start your flight search on virginaustralia.com and remember to tick "I would like to use Travel Bank" on the final stage of your flight search, then enter your Travel Bank username. 

Select the fare you would like to purchase

Any fare shown on the Select page is available to be booked using a Standard credit. 

Complete passenger details, and add flight extras as needed

Standard credits can be used to purchase Economy X and extra checked baggage as part of your online booking. You can also add these at any time before your flight by managing your booking online, or when checking-in online.

Pay using Travel Bank

Once you reach the Payment page, select Travel Bank as your form of payment. You will then be prompted to log in using your Travel Bank username and password. 

Use the slider to determine how much of your credit you wish to use for this booking. 

Standard credits can be used for multiple bookings, and any Travel Bank balance that remains is valid for use up until the expiry date of that specific credit, which is outlined in your Travel Bank. 

Frequently asked questions

Can I purchase flights or ancillaries using only part of the value of my credit?

Yes. You can pay using only a portion of your credit (using a combination of either Future Flight credit or Standard credit, and credit or debit card) and retain the residual amount of your credit for future bookings.

Can I purchase flights or ancillaries using only part of the value of my credit?

Yes. You can pay using only a portion of your credit and retain the residual amount of your credit for future bookings.

Can I combine my credits to pay for my booking?

You are not able to combine two different credits types i.e. Standard credit and Future Flight credit to pay for your bookings. However, if you have multiple Future Flight credit Travel Banks please contact the Virgin Australia Guest Contact Centre on 13 67 89 for assistance.

I can’t find my Travel Bank details. What do I do?

If you are unable to find your Travel Bank details please contact the Virgin Australia Guest Contact Centre on 13 67 89 for assistance.

Can my credit be used to make a booking for another person?

Yes, you can make a booking for another person using your credit. However, you cannot transfer the value of your credits adding to the value of travel credits held by another person.