Virgin Australia Holidays COVID-19 (Coronavirus) Updates

COVID-19 (Coronavirus) Updates

See the latest Virgin Australia Travel alerts

We know there’s a lot of uncertainty with travel at the moment, but please know that the health and safety of our guests is our number one priority. 

As a result of the coronavirus outbreak, the Australian Government has imposed a number of restrictions on international travel and community activity.  You can read more about these restrictions at the Border Force website, Department of Health website and Smartraveller

 

Please note, this information is only for bookings made direct with Virgin Australia Holidays or AFL Travel for travel until 30 June 2020.

For bookings made through a third party or travel agents, please liaise directly with them.

For Virgin Australia flight bookings, please view the latest information from Virgin Australia.

Information for guests with upcoming bookings

To give you greater peace of mind with your travel plans, we’re providing flexibility on Virgin Australia Holidays and AFL Travel bookings for travel between 15 March and 30 June 2020. 

Request a Virgin Australia Holidays Credit Voucher

If your departure is not within 48 hours and you no longer wish to or are unable to travel you may request a Virgin Australia Holidays Credit Voucher for your booking with no Virgin Australia Holidays cancellation fee*.

Request a Virgin Australia Holidays Credit Voucher

*The Virgin Australia Holidays Credit Voucher can be used for travel dates and destinations available on our network at the time of rebooking. Details on how and when you can use your Virgin Australia Holidays Credit Voucher will be included in your confirmation email. Third party cancellation fees may apply to third party products in your booking. 

 

How to request a Virgin Australia Holidays Credit Voucher

For guests travelling within the next 48 hours

Please call our 
Guest Contact Centre on
13 15 16.

For guests travelling before 30 June 2020

We ask that you keep our call centre available for those with critical needs.

To cancel, guests can use the Virgin Australia Holidays Credit Voucher request form.

We’ll waive the Virgin Australia Holidays cancellation fees for you**.

For guests travelling outside these dates

Please note, that if you no longer wish to travel, normal fare rules and fees would apply.

We are continuing to monitor the COVID-19 situation and will update our policy as required.

**The Virgin Australia Holidays Credit Voucher can be used for travel dates and destinations available on our network at the time of rebooking. Details on how and when you can use your Virgin Australia Holidays Credit Voucher will be included in your confirmation email. Third party cancellation fees may apply to third party products in your booking. 

Changes to Virgin Australia flights

Virgin Australia has announced changes to domestic and international flights. For more information, visit the Virgin Australia website.