Coronavirus Update - we're currently experiencing high call volumes, please only contact us if your booking is within the next 48 hours
Virgin Australia Holidays COVID-19 (Coronavirus) Updates
COVID-19 (Coronavirus) UpdatesSee the latest Virgin Australia Travel alerts
We know there’s a lot of uncertainty with travel at the moment, but please know that the health and safety of our guests is our number one priority.
As a result of the coronavirus outbreak, the Australian Government has imposed a number of restrictions on international travel and community activity. You can read more about these restrictions at the Border Force website, Department of Health website and Smartraveller.
For bookings made through a third party or travel agents, please liaise directly with them.
For Virgin Australia flight bookings, please view the latest information from Virgin Australia.
Information for guests with upcoming bookings
To give you greater peace of mind with your travel plans, we’re providing flexibility on Virgin Australia Holidays and AFL Travel bookings for travel between 15 March and 30 June 2020.
Request a Virgin Australia Holidays Credit Voucher
If your departure is not within 48 hours and you no longer wish to or are unable to travel you may request a Virgin Australia Holidays Credit Voucher for your booking with no Virgin Australia Holidays cancellation fee*.
How to request a Virgin Australia Holidays Credit Voucher
Please call our
Guest Contact Centre on
13 15 16.
We ask that you keep our call centre available for those with critical needs.
To cancel, guests can use the Virgin Australia Holidays Credit Voucher request form.
We’ll waive the Virgin Australia Holidays cancellation fees for you**.
Please note, that if you no longer wish to travel, normal fare rules and fees would apply.
We are continuing to monitor the COVID-19 situation and will update our policy as required.
Changes to Virgin Australia flights
Virgin Australia has announced changes to domestic and international flights. For more information, visit the Virgin Australia website.