Handy 'How To' Guides

Handy 'How To' Guides When you’re travelling, there are lots of things to consider. From booking your flights to packing and preparing, it can be quite overwhelming if you’re not a regular traveller. That’s why we’ve created a series of ‘How To’ guides that will make your next flight easier, from booking to boarding.


Looking to make changes to your booking? Find out about our fare types, contact numbers, travel agent bookings and the importance of terms & conditions when booking.



Wondering how much baggage you can check in on your domestic flights? Information regarding baggage allowances depending on your Velocity Membership Tier and fare type are outlined here. If you’re worried about flying with too much luggage, please know the option to add additional baggage may be available for you.



If you would like to use Velocity points to redeem flight on Virgin Australia or select partner airlines? Simply login to your Velocity account to find out more. With the option to indicate how many Velocity points or cash you would like to use, redeeming flights with points has never been so easy.



Did you know you can bid for an Upgrade for Business Class or Premium Economy? You can do so via our UpgradeMe Premium Bid offering. Alternatively, Velocity Frequent Flyer members are able to use Velocity Points to secure a confirmed upgrade. So go ahead and treat yourself to a little more luxury with Virgin Australia.



Wondering what unique benefits Velocity offer for families? Looking to reach a higher Velocity status faster? Information regarding combining Velocity Points through Family Pooling or the option to pause your Platinum, Gold or Silver membership is outlined below. Find out our how your family could benefit today. 

If you have any enquiries about your upcoming flight, please call our Guest Contact Centre on 13 67 89 to discuss your booking in more detail. For Velocity Frequent Flyer enquires, please call our Velocity Membership Services on 13 18 75.

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